WhatsApp chatbots for Dubai businesses
Answer customers on WhatsApp at 11pm, in English or Arabic, without hiring a night shift.
In Dubai, WhatsApp is where customers ask about prices, book viewings and follow up on orders. I design and build WhatsApp chatbots that answer from your own content, collect the details your team needs, and pass the conversation to a person when it matters.
A WhatsApp chatbot for a Dubai business answers common questions instantly in English and Arabic, takes bookings and enquiries, and hands the chat to your team with a summary. It runs on Meta's WhatsApp Business Platform and follows Meta's 2026 rules: business-focused bots are allowed, opt-in is collected before you message customers first, and first messages use approved templates.
What the chatbot does
- Answers common questions about prices, locations, opening hours, availability and policies, from content you approve.
- Takes bookings and enquiries: viewings, appointments, table reservations or quote requests.
- Replies in the customer's language, English or Arabic, and switches if they do.
- Hands over to a person with a short summary, during your working hours or the next morning.
- Sends leads to your CRM, inbox or a shared WhatsApp inbox for your team.
Built to Meta's 2026 rules
| Rule | What it means for you |
|---|---|
| Business-focused bots only | Since 15 January 2026, general-purpose AI assistants can't run on the WhatsApp Business Platform. A bot that serves your customers is allowed. |
| Opt-in first | You can always reply when a customer messages you. To message them first, you need their opt-in and an approved template. |
| Per-message pricing | Meta charges per message by type and country. Customer messages to you are free; marketing messages cost the most. |
| No WhatsApp calls in the UAE | WhatsApp calling is blocked in the UAE, so the bot offers a call back or a Zoom or Teams link instead. |
The full background, with Meta's official pages, is in WhatsApp chatbots for UAE businesses.
Who it suits in Dubai
- Real estate agents and brokerages answering listing questions and booking viewings, across time zones.
- Clinics, salons and gyms handling appointments and the same ten questions every day.
- Restaurants and cafés taking reservations and catering enquiries.
- Online stores answering delivery, size and order-status questions.
Start with one bot that handles your most common questions and hands everything else to a person. Most businesses see the value within weeks, then add bookings and CRM links.
Is a WhatsApp chatbot allowed after Meta's 2026 changes?
Yes, if it serves your own customers: questions about your business, bookings, orders and enquiries. Meta stopped general-purpose AI assistants offered as the main product.
Can it use my existing WhatsApp number?
Often, yes. Some providers can connect the number you already use on the WhatsApp Business app (Meta calls this coexistence). Otherwise a separate number is registered.
What does it cost to run?
There is a one-off build cost, Meta's per-message fees and small AI usage fees. You get an estimate based on your expected message volume before anything is built.
Your business could be the next tile in the wall.
This space is kept for the next project.
Tell me what you need
Send a few lines about your business and the project. I'll reply with questions or a time for a video call. Prefer messaging? WhatsApp works too.