AI chatbots and smart site search
A chatbot that knows your business, and search that finds the right thing.
Most customer questions have been answered before: opening hours, prices, delivery areas, which product suits them. I design and build AI chatbots that answer from your own content, and site search that understands what people mean rather than just matching words, in English and Arabic.
An AI chatbot answers customer questions on your website or WhatsApp using your own approved content, and hands the conversation to a person when it should. Smart site search uses the same technology to match what a visitor means, not just the words typed, across products, listings or articles. I design, build and connect both for UAE businesses, bilingual from the start.
Who this is for
- Shops, clinics, restaurants and agencies answering the same questions all day
- Online stores whose search returns nothing for misspellings or Arabic queries
- Property and listing sites with hundreds of items to search
- Businesses that want enquiries captured after hours, not lost
Problems this solves
- Customers message at night and nobody replies until morning.
- A chatbot answers common questions straight away from your approved content, collects the details you need, and passes the enquiry to your team with a summary.
- Your site search returns nothing useful.
- Semantic search matches meaning, so 'cheap two-bed near the metro' or a misspelled product name still finds the right results, in either language.
- You worry a chatbot will make things up.
- The bot answers only from content you approve, says when it doesn't know, and offers a person instead. Conversations are logged so you can review and improve them.
What’s included
- Website chatbot
- A chat assistant designed to match your brand, grounded in your pages, FAQs, menus or catalogue, answering in English or Arabic.
- WhatsApp chatbot
- Automated replies and enquiry capture on the WhatsApp Business Platform where your account allows it, following Meta's opt-in rules, with a human taking over when needed.
- Smart site search
- Search across products, listings or articles that understands intent, synonyms and both languages, with filters that still work as expected.
- Lead capture and handover
- The bot collects name, need and contact details and sends them to your inbox, CRM or WhatsApp with a short summary.
- Review and tuning
- A simple log of questions asked and answers given, so we can fix gaps and add content each month.
How it works
1Gather the answers
We collect the content the bot may use and agree what it must never say.
2Design the conversation
Tone, greeting, handover rules and the look of the chat window, in both languages.
3Build and test
Tested on real questions in English and Arabic before it goes live.
4Launch and improve
We review conversations after launch and fill the gaps.
Related work
Questions UAE business owners ask
Will the chatbot invent answers?
It is set up to answer only from content you approve and to say when it doesn't know. No AI is perfect, so we test it on real questions before launch and review the logs afterwards.
Can it work on WhatsApp?
Yes, through the WhatsApp Business Platform, if your business account is eligible. Customers need to opt in before you message them first, which is Meta's rule.
Does it understand Arabic?
Yes. Current models handle Arabic and English well, including mixed messages. A native speaker should still check the answers during testing.
What does it cost to run?
There is a build cost plus usage fees from the AI provider, which are usually modest for a small business. You get an estimate before anything is built.
Your business could be the next tile in the wall.
This space is kept for the next project.
Tell me what you need
Send a few lines about your business and the project. I'll reply with questions or a time for a video call. Prefer messaging? WhatsApp works too.